Refund policy

Before work starts

If you change your mind before we begin, email info@konquermediaagency.com and we will refund the payment in full. We treat work as begun when we have opened a project, booked the time or started an account build, and we will tell you the moment that happens.

Project work in progress

For website builds, landing pages and chatbot setup, once work is under way we refund the portion not yet delivered. If a $4,000 build is cancelled after discovery and design but before development, you are billed for discovery and design and the rest is returned.

You keep whatever has been delivered and paid for.

Monthly services

Hosting, ads management, chatbot running costs and social media management are billed monthly in advance and can be cancelled with 30 days' notice. The current month is not refunded once the month's work has been performed, but you are not billed again.

Unspent advertising budget sits in your own Google or Meta account, not ours, so there is nothing for us to refund, you withdraw or stop it directly.

What is not refundable

Advertising spend already delivered by Google or Meta. Third-party costs already incurred on your behalf, such as domain registration, stock licences or paid plugins. Work you have accepted and are using.

If something is wrong

Tell us. Most problems are a scope misunderstanding and are fixed by doing the work properly. If we cannot put it right, you are entitled to a refund of the affected portion, and to a remedy under the Australian Consumer Law where it applies.

How to request a refund

Email info@konquermediaagency.com with your name, the service and the date of purchase. We respond within 3 business days and process approved refunds to the original payment method within 10 business days.

Card refunds are returned through Stripe to the card used. Konquer Media Pty Ltd, Melbourne, Victoria · 0434 826 723.