Terms of service

Scope of work

Each engagement is defined by the service page you purchase from or the written quote we send you. Anything not described there is out of scope until we agree it in writing.

Website builds are $3,000 to $5,000 depending on scope, with hosting and updates at $200 per month. Landing pages are $500 to $1,000 one-off. AI chatbots are $500 to $1,500 setup and $150 to $300 per month. Google Ads, Facebook Ads and social media management are $300 to $500 per month each.

Payment

Card payments are processed by Stripe. Monthly services are billed monthly in advance. Project work is billed 50% to begin and 50% on delivery unless the quote says otherwise. Invoices are due within 7 days.

If an account is more than 30 days overdue we may pause work until it is settled.

Advertising spend

Management fees cover our work only. Your advertising spend is paid to Google or Meta directly from an account in your name, at cost, with no markup from us. You control the budget and can change or stop it at any time.

We do not guarantee any specific ranking, cost per click, cost per lead, or volume of enquiries. Advertising platforms are auctions and results vary with competition, seasonality, budget and the quality of the offer.

Ownership of work

On full payment you own the deliverables we produce for you: the website and its content, ad creative, and the copy we write. The domain and every platform account are registered in your name from the start.

We may reference the work in our own portfolio unless you tell us in writing not to.

Your responsibilities

You are responsible for the accuracy of the information you give us about your business, for holding any licence or registration your industry requires, and for making sure the claims you ask us to publish are true and compliant.

Cancellation

Monthly services can be cancelled with 30 days' written notice. On cancellation we hand over access to the site, domain, ad accounts and any work in progress.

Project work cancelled part-way is billed for the work completed to that point.

Liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where we are permitted to limit liability, it is limited to resupplying the service or paying the cost of having it resupplied.

We are not liable for losses caused by a third-party platform changing its rules, pricing or availability.

Governing law

These terms are governed by the laws of Victoria, Australia.